Swiggy partners with IRCTC to provide food to Indian Railways
Swiggy partners with IRCTC to provide food to Indian
Railways
To promote passenger travel, online food ordering and
delivery platform, Swiggy has partnered with Indian
Railway Catering and Tourism Corporation (IRTCTC) to provide enhanced
services - Book meals in trains . The Memorandum of Understanding (MoU) was
signed on March 5, 2024 by IRCTC Chairman and Chief Executive Officer Sanjay
Kumar Jain and Swiggy Food Marketplace CEO Rohit Kapoor in the presence of
senior leaders of the two organizations.
Pilot launch and expansion
Initially, the service will start at four railway stations
(Bengaluru, Bhubaneswar, Visakhapatnam and Vijaya Vada) from March 12, 2024. In
the coming weeks, the service is planned to be expanded to 59 city stations
across the country, offering passengers a variety of dining options during
their journey.
Travel Solutions
One of the biggest challenges faced by passengers on
long-distance trains is the limited variety of food options available to them
on train services. Through this partnership, Swiggy aims to solve this
challenge by delivering best-in-class hot food directly to passengers' seats
through many of its partners' restaurants. This measure is expected to
transform train travel, making it more comfortable and enjoyable for
passengers.
IRCTC Offers Passenger Services
IRCTC
is always committed to exploring new ways to improve comfort and convenience.
Convenience is preferred by millions of passengers who travel on Indian
Railways every year. He is happy that the partnership with Swiggy will improve
travel experiences by providing passengers with more convenience and food
options.
Swiggy
and IRCTC are happy that the new service will be well received by
passengers and restaurant owners. First way. If successful, the partnership
could expand the food delivery service to more stations and new routes in the
future.
Meal and Service Agreement
Ensure safety and quality of food delivery During the meal, Swiggy will pack the food into containers. The company's delivery staff will arrive at the design platform a few minutes before the delivery time, deliver the food to the customer, and confirm that the order has been delivered. Swiggy customer support representatives will be trained on problem solving, customer satisfaction and cancellation policies to provide a smooth and hassle-free experience to passengers. These support representatives will also communicate with restaurants and delivery personnel depending on the pattern and nature of customer issues that may arise.
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